Часто задаваемые вопросы
Better service starts with clear communication. Discover our upgraded FAQ section, featuring specialized solutions for faucets, shower systems, and bathroom hardware. Get instant answers to technical and installation questions, designed to deliver a smoother, more efficient experience for professionals and homeowners alike.
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Explore our FAQs by category—whether you need product help, customer support, OEM/ODM solutions, user guides, or information on global certifications. Select a section below to get expert answers for your bathroom faucet business.
We have 21 years experience In Sanitary Ware ProductsOur factory in Jiangmen,and show room in Guangzhou.
Most of our goods have Watermark,Wels,WRAS,CE,UPC certification.
Hi friend, the payment term is 30% deposit, the balance payment should be paid before delivery for FOB business term.
Yes, expecially in the high sea freight cost time, we can offer professional mix loading solution to help client reduce cost.
Каждый год мы разрабатываем несколько новых ассортиментов. Свяжитесь с нашим отделом продаж, чтобы получить новые каталоги с новыми товарами.
Мы являемся фабрикой с более чем 21-летним опытом производства сантехнических изделий. Наша фабрика находится в Цзянмэне, головной офис и выставочный зал — в Гуанчжоу. Мы будем рады видеть вас у нас в любое удобное время.
I can understand that you need to source the products which benefits you more, but the quality is totally different, we use the lead free material, the top brand components like the Neoperl aerator, Citec ceramic cartridge, Tucai hoses, also we do 48 hours acid salt-spray test to make sure the surface finish is durable and stable, the price is our advantages, but the quality and service are, I suggest that you can buy a sample to check the quality first.
Yes, our products are suitable for wholesale and retail, in fact, we have provided them to a lot of wholesalers and retailers in the worldwide, some of the customers start with other business like the tiles, bathtubs, basins, etc, after they start business with us, the brass sanitary wares become their main business.
Для выполнения заказов необходим депозит, так как нам потребуется оплата для бронирования материала и организации производства. Если вы не хотите платить депозит каждый раз, мы можем принять фиксированный депозит и остаток перед доставкой для каждой партии товара.
For heavily used kitchen faucets, the most durable finish is undoubtedly PVD coating. Watersino utilizes advanced PVD coating faucet technology to create classic colors like polished nickel PVD. The PVD layer is extremely wear-resistant, corrosion-resistant, and scratch-resistant, easily withstanding daily wear and tear in the kitchen and exposure to chemicals, ensuring your faucet finishes look new year after year. It is an ideal choice for long-lasting, sustainable solutions
It’s recommended to close the inlet valve, drain the water from the pipe, and wipe the surface dry with a soft cloth. If it won’t be used for an extended period, run the water for a short time periodically (e.g., once a month) to prevent the seals from aging and scale buildup.
Please provide the specific product model and installation space dimensions. Customer service will check the feasibility for you. Some models support compact designs and can provide customized solutions.
Yes. Original parts are available from the official website or authorized dealers. Please provide the product model so we can match the correct parts.
Contact customer service and provide the model number and a photo of the old valve core. Customer service will guide you in selecting the appropriate valve core.
Highquality models like Watersino’s last 10+ years with minimal maintenance.
Watersino products typically offer:
15 years for the main body
7 years for components
3 years for the surface finish. Please refer to the product manual or proof of purchase for specific details.
High-quality electroplated surfaces are typically guaranteed for 3 years. Damage caused by human error, scratches from hard objects, chemical corrosion (such as from strong acid or alkali cleaners), or damage caused by improper installation or use is not covered by the warranty.
Yes. Watersino provides technical briefings, installation plan review, and on-site guidance services for project clients. Advance appointments with the project sales team are required.
We offer training services for engineering clients and installation teams, including online tutorials or on-site training. Specific arrangements will need to be discussed with the project manager.
Yes. Contact customer service or a sales representative before your order is shipped to combine spare parts orders and reduce logistics costs.
Watersino maintains safety stock of commonly used spare parts such as valve cores and aerators to ensure the needs of urgent orders. Please confirm specific stock availability with customer service.
Absolutely yes. Providing customized services is one of our core strengths.
Appearance Customization: We offer a variety of surface finishes tailored to your requirements, including brushed nickel, chrome, black gold, PVD rose gold, and antique bronze.
Design and Function Customization: We support OEM and ODM collaborations. You can provide your design drawings, and we’ll handle proofing and production. Alternatively, our professional R&D team can design and develop new products tailored to your market needs. From concept to finished product, we provide full support.
Absolutely. This is precisely the core advantage of our ODM services. We have a professional engineering and design team that can provide a one-stop product development solution, starting from your concept, sketches, or market positioning, encompassing industrial design, structural engineering, 3D modeling, and prototyping, turning your ideas into reality.
Yes. We support development and improvement based on reference samples. Please ensure that the references you provide do not infringe on third-party intellectual property rights. Our engineering team will analyze the structure and process, and based on our manufacturing experience, provide you with manufacturability analysis and cost optimization, performance improvement solutions.
The sample cycle depends on the complexity of the product. For standard faucets, it is usually around 25-35 days; for complex thermostatic shower systems or uniquely designed products, it may take 40-50 days. After the project starts, we will provide you with a detailed development timeline.
OEM: You provide complete product design drawings and technical specifications, and we strictly adhere to them during production, ensuring quality and consistency. We focus on precision manufacturing.
ODM: You provide concepts or requirements, and we offer a full-process service from market research, design and development, manufacturing to testing. We focus on innovation and solutions.
Our capabilities cover the full range of bathroom hardware, from faucets and showerheads to bathroom accessories, possessing complete casting, machining, polishing, electroplating, and assembly capabilities.
We understand the importance of market validation and therefore support small-batch trial orders. The specific minimum order quantity (MOQ) can be negotiated based on the product type. We are willing to take the first step with potential partners.
After bulk order confirmation, the typical production and delivery cycle for standard products is 45-60 days. For large-volume or particularly complex orders, the cycle may be longer. We will develop a clear production plan for each order and update the progress regularly.
Yes, absolutely. We support complete customization of packaging box design, inner lining structure, and product markings to ensure brand consistency. You only need to provide the relevant design drafts and specifications.
Yes. We are happy to cooperate with your inventory management and sales strategies to negotiate and develop a phased delivery plan. This helps you optimize inventory costs, and we will organize production and shipments systematically according to the plan.
Thank you for choosing Watersino! To ensure optimal performance, we recommend professional installation. Alternatively, you can follow the guide below for self-installation.
Simple Installation Steps:
Watch the installation video first
Prepare tools and check all parts against the manual list.
Clean the countertop cutout and apply waterproof sealant if required.
Insert the faucet, secure the mounting nuts from below, and connect water lines (avoid over-tightening).
Turn on the water supply and carefully check all connections for leaks.
Wish you a smooth installation! Contact our customer service center if you need assistance.
Thank you for choosing Watersino! To ensure optimal performance, we recommend professional installation. Alternatively, you can follow the guide below for self-installation.
Watch our installation video
Verify pipe position and wall strength
Connect water lines securely
Mount faucet firmly to wall
Test thoroughly for leaks
Contact customer service if needed.
This is usually caused by improper winding of the hose after use or by the weight causing it to become stuck. Check if the hose hangs naturally vertically and clean any creases. If the problem persists, the retraction spring may be weak, requiring contact after-sales service for replacement.
At Watersino, sustainability is an integral part of our corporate responsibility:
Water-efficient design: We focus on developing and promoting efficient, water-saving faucets and showerheads, helping end users reduce water consumption.
Environmentally friendly materials: We prioritize high-quality, recyclable copper and low-lead materials to ensure our products are healthy and environmentally friendly.
Green manufacturing: We are committed to reducing energy consumption and waste throughout our production processes, and we recycle any production waste.
Most of watersino’s goods have Watermark,Wels,WRAS,CE,UPC certification.
At Watersino, the core of our faucet valve bodies is crafted from a uniquely formulated NZR-free and lead-free natural brass. This material choice is fundamental to delivering unparalleled water safety and long-term reliability.
Here’s how it works:
Ensuring Water Safety:
By rigorously excluding nickel (Ni) and lead (Pb), our brass material prevents these harmful heavy metals from leaching into your drinking water.
This commitment to purity allows our products to meet and exceed the world’s most stringent drinking water safety standards, including NSF/ANSI 61.
Guaranteeing Durability & Longevity:
The exceptional purity of the material grants it excellent corrosion resistance. It stands up to water corrosion and scale buildup, ensuring consistent performance over time.
This inherent robustness significantly extends the product’s lifespan and enhances overall operational reliability, reducing the risk of leaks and failures.
In short, our special material is not just about safety; it’s a core investment in a more durable and dependable product for your home.
While many brands use standard brass to reduce costs, Watersino’s insistence on premium NZR-free and lead-free natural brass is a non-negotiable core commitment. This choice defines our brand and stems from two key differentiators:
- An Uncompromising Standard for Water Safety
Ordinary brass can leach trace amounts of heavy metals like lead and nickel into water over time. For Watersino, “safe enough” is not sufficient. By eliminating these contaminants from the source material, we provide a fundamental guarantee for your drinking water’s safety and ensure compliance with the world’s most rigorous certifications, such as NSF/ANSI 61. We believe what touches your water should be as pure as the water itself.
- A Commitment to Superior Long-Term Value
While the initial cost of our material is higher, it delivers exceptional long-term value through enhanced durability and reliability.
Purer Material, Superior Corrosion Resistance: The absence of impurities makes the brass itself more stable and significantly more resistant to corrosion and scaling.
Extended Lifespan & Consistent Performance: This inherent robustness prevents common issues like leaks and mineral buildup, ensuring smooth operation for years and ultimately reducing the need for replacements.
For Watersino, this isn’t just a material choice—it’s the foundation of our promise to deliver a safer, more reliable, and truly durable product for your home.
We ensure electroplating quality through end-to-end quality control:
Precision Pre-treatment: Utilizing fully automated ultrasonic cleaning ensures the substrate is free of stains, laying the foundation for high-quality electroplating.
Standard Electroplating Process: Strictly adhering to a multi-layer electroplating process of “copper + nickel + chromium,” where the nickel layer is crucial for corrosion resistance, and its thickness and uniformity are rigorously monitored.
Automated Production: Fully automated electroplating lines precisely control various parameters, minimizing human error and ensuring batch consistency.
Our electroplated products strictly adhere to standards exceeding industry norms:
Regular Products: Pass ≥48 hours of neutral salt spray testing, showing no rust or peeling.
High-end Products: Pass ≥72 hours of acidic salt spray testing, meeting more demanding usage environments.
